Gaming should be fun — not stressful. tk9997 believes healthy gaming habits are the key to long-term enjoyment. Follow our responsible gaming guidelines and play within your limits.
Keep in mind: Online gaming is for entertainment only. Never play with household money or borrowed funds. If you feel you need help, contact our support team today.
Responsible Gaming means using online gaming as a healthy form of entertainment — where you stay in full control of your time, money, and mental energy. At tk9997, we believe every user deserves a safe and enjoyable experience.
Many people think gaming is inherently risky. But with the right knowledge and awareness, it can be just as enjoyable as any other form of entertainment. Problems arise only when gaming becomes a way to cope with emotions or financial stress rather than a source of fun.
Tk9997's responsible gaming program is built on three core principles: Awareness — Stay aware of your own behavior; Limits — Set realistic limits on your time and spending; and Support — Seek help quickly whenever a problem arises.
Please note: Gaming on tk9997 is entirely voluntary. You can take a break, adjust your limits, or close your account at any time.
Healthy gaming doesn't mean playing less — it's about how you play. If the following apply to you, your gaming habits are in good shape:
Weekly Check-In: Ask yourself every week — how much did I play this week? Did I stick to my budget? Did I spend time with my family? Honest answers will keep you on the right track.
We don't always notice when healthy entertainment starts becoming a problem. Watch out if you or someone you know regularly shows any of the following signs:
Warning: If you regularly experience 3 or more of the above signs, don't wait — contact our support team or FAQ View Category.
Tk9997 lets you set your own limits — the most effective way to game responsibly. You can easily configure the following limits from your account settings:
| Limit Types | Description | Time for a Change |
|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit per day | Instant decrease, 24 hours to increase |
| Weekly Budget Limit | Total Weekly Spending Limit | Instant decrease, 7 days to increase |
| Monthly Loss Limit | Maximum amount you can lose in a month | Instant decrease, 30 days to increase |
| Session Time Limit | The maximum amount of time you can play in a single session | Can be changed at any time |
| Cooling-Off Period | Pause your account for a set period | 1 Day to 6 Weeks |
| Reality Check | Periodic reminders of play time and spending | Turn on/off at any time |
Tip: New members, start by setting a weekly budget limit — it's the single most effective way to keep your gaming in check. Limit decreases take effect immediately, so set yours as soon as you feel the need.
Self-exclusion allows you to completely block access to your account for a set period of time. This is not a sign of weakness — it is a brave and responsible choice.
During self-exclusion, you will not be able to log in, deposit, or place bets on your account. No promotional emails will be sent during this period. If you wish to resume after the period ends, you will need to go through a review process.
Important: Once self-exclusion begins, it cannot be cancelled before the set period ends. We recommend speaking with our support team before making this decision.
Tk9997 strictly prohibits gaming by anyone under 18. Our KYC verification process confirms every member's age and identity. As a parent, you can also take the following steps to keep your child safe online:
Safe Net Filter: Popular parental control tools like Google Family Link or Microsoft Family Safety let you completely block gaming sites on a device.
If you feel gaming is getting out of control, there is no shame in asking for help. Support is available through the following:
Our trained support team is available 24/7 via live chat. Don't hesitate to talk to us about gaming concerns — everything is kept completely confidential.
Instantly lower your deposit limit or activate self-exclusion from your account settings. No approval needed — you are in full control.
Mental health specialists and addiction counsellors are available in Bangladesh. Reach out to the National Institute of Mental Health (NIMH) or a psychiatrist near you.
Opening up to people close to you is often the most powerful step you can take. They can help you make the right decisions.
Our commitment: Any request or complaint regarding responsible gaming at tk9997 is treated with the utmost seriousness. Your protection matters more to us than our business.
We work on multiple levels to ensure Responsible Gaming — combining technology, policy, and human support.
Set deposit, loss, and session limits in just a few seconds from your account settings. Limit reductions take effect immediately — no delays.
Every member's age and identity is verified at registration. It is completely impossible for anyone under 18 to create an account.
At set intervals, a message is shown reminding you how long you've been playing and how much you've spent. These small check-ins help keep you aware.
To give yourself a break, you can pause your account for anywhere from 1 week to permanently. During this period, you will not receive any marketing communications either.
Our support team is trained in responsible gaming and available around the clock. Reach out via live chat for any concerns — complete confidentiality guaranteed.
You can view your full gaming history, spending, and win/loss records at any time. Understanding your own patterns is the first step toward making informed decisions.
Answer the following questions honestly. If most of your answers are "Yes", it may be time to review your gaming habits.
This questionnaire is not a diagnostic tool — it's simply meant to help you reflect on your own habits. If you have any concerns, talk to us.
We want you to enjoy gaming safely for the long term. Play within your limits, make time for family, and know that we're here whenever you need us.